Medicare calculates patient survey and outcomes data based on a patient survey called the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. This survey is administered to family caregivers and is intended to assess hospices’ performance in general, not just their performance in senior housing.

These star ratings are different from the consumer ratings that you see on websites for products like books, restaurants, or hotels that reflect averages of consumers' opinions. Since the star ratings rank all agencies from lowest to highest, some agencies will be ranked below others even though they're providing good quality care.

Survey data may not be available for every hospice agency. More data about the survey is available here: https://hospicecahpssurvey.org/