Custom Metrics
​One of the most unique features of the VisionLTC system is the ability to add custom metrics to your portal. Custom metrics can include: specific age or income qualifications, demographic segments, private demand methodologies, and much more. Adding these metrics allows your team to run more efficient analyses and succinct reports for your company’s unique needs. Working with the VisionLTC team to enable additional metrics or create custom metrics can be advantageous to your company, but how can you be sure that the data you’re viewing is accurate? And how does the VisionLTC platform protect your unique methodologies? The procedure outlined below explains how the accuracy and security of your data is our top priority.

Client Metrics Requests
To begin the process of obtaining additional metrics for your company’s VisionLTC account, there are a few options. If you already have metrics in mind that your company has used in the past (Demand formula, unique age or income qualified segment, frailty factor calculations, etc.) reach out to any member of the VisionLTC team and we will work with you to create a metric that accurately reflects these values. The second option, if you aren’t sure of what new metrics you would like to include, is to request a metrics glossary from the team. We will be glad to provide you with a list of pre-existing metrics and their definitions to help you decide which to enable. All the metrics in the metrics glossary are part of the core VisionLTC system. Any proprietary metric you request will not be added to the glossary.

Metrics Audit
To ensure accuracy in the data being fed to the VisionLTC platform, a metrics quality audit is performed on all new metrics. Through a manual calculation, the customer delivery team builds your requested metrics using sample data. Additionally, the IT team provides an output of all new metrics calculated by the platform. These two sources of the new metrics data are compared and analyzed for variation, if any. If variations in the outputs do exist, a reconciliation between the two teams is conducted until the calculation error is located and solved.

Metrics Deployment
The last step in the custom metrics request process is for the IT team to push the desired metrics to the client facing portal. The update to your team’s portal will occur by way of a system deployment. Once we have confirmed that that the system successfully updated, we will reach out to let you know you have access to your new custom metrics. These metrics will appear in the drop-down list on the Explorer tab and as an option to add to your team’s custom reports in the Settings tab. Any proprietary metrics will only be available for your team.