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How To: Change or Reset your Password
How To: Change or Reset your Password

Step by step instructions on updating your account password.

Caroline Riley avatar
Written by Caroline Riley
Updated over 2 years ago

When you log in for the first time, you’ll want to change your password to something secure and private to you. You can also use the following steps if you desire to change your current password.

  1. Log into the VisionLTC platform

  2. On the left sidebar, click the icon beside your first name.

  3. Select “Password” tab.

  4. Enter your current password, your desired new password and confirm your new password.

To pass VisionLTC security requirements, your password be at least 8 characters long and include special characters (!, @, #, $), uppercase and lowercase characters and numbers.

Click “Change Password” to make it official.

How to Reset Your Password

If you do not remember your current password and need to completely reset it, please follow the steps listed below.

  1. Pull up the VisionLTC portal login page.

  2. Click “Forgot Password?”

  3. Enter your username and click “Send Reset Link”

  4. You will receive an email with a new password.

  5. Login to the portal with your new password and then change it to something secure and private.

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